ServiceMatrix has published service quality ratings in Securities Services, Foreign Exchange and Pre-trade/Trading based on evaluation of 20+ service providers.

Some of the world's most prestigious financial institutions have engaged directly with the new platform for meaningful, transparent examination of key processes. This is in stark contrast to the traditional surveys of client satisfaction which depend upon service providers engaging their clients and which have become discredited due to many providers leveraging the surveys in their business development activities – being highly selective in which clients are invited to participate.

In the current release, the ratings encompass 11 providers of Securities Services, 9 for Foreign Exchange and 12 for Pre-trade/Trading. While several service areas are openly available, firms can rate their service partners using a simple questionnaire for complimentary access to more ratings and detailed drill-down of providers' strengths and weaknesses.

"More so than ever before, firms are under pressure to strive for operational excellence – in their own businesses and at vendors," says ServiceMatrix founder Andy Stephenson. "In the drive to step up service quality, it's essential to have accurate and truly impartial analysis for a firm to grasp what needs to be improved – and also for the firm and its service providers to work together to deliver the improvement. We are delighted to have published the first set of ServiceMatrix ratings and are really interested to hear from more firms on how they're being served."

You are invited to download the app or use the ServiceMatrix website to view the ratings.

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