2017 Fund Administration Survey

Welcome to the 14th Fund Administration Survey brought to you by R&M Surveys. 

INTRODUCTION
We are pleased to present key results from this leading survey of fund accounting and administration services.  The survey measures customer satisfaction by means of questionnaires completed by fund managers with respect to funds domiciled in Europe.

RESULTS
RBC retains the top spot in the overall results table.  Notable for its continued improvement over the years is Societe Generale Securities Services.
Overall Ranking
OVERALL RANKING OF CLIENT SATISFACTION

2017 Provider Score
1
RBC Investor & Treasury Services      
6.21
2
HSBC Securities Services      
6.06
3
Societe Generale About Societe Generale Contact Societe Generale View the web site for Societe Generale
5.86
4
J.P. Morgan About J.P. Morgan Contact J.P. Morgan  
5.72
5
Northern Trust About Northern Trust Contact Northern Trust View the web site for Northern Trust
5.65
 

THE FULL REPORT
Available now is the full survey report, drilling down to client satisfaction for each of 37 service elements and featuring gap analysis, performance charts, year-on-year comparative analysis and succinct commentary on strengths and weaknesses or a total of six service providers, being the five qualifying for the above table and also BNP Paribas Securities Services.